A Job is one inspection, repair, or service within a customer’s Work Order. As the technician, open your assigned Job to see what needs to be done.

Confirm the vehicle, read the customer’s concern, and review the advisor’s instructions. When you’re ready to begin, start the Job and acknowledge the service request.

Work Steps break the Job into individual checks and actions. Inspection steps record what you find; work steps record what you do. Read each step’s instructions and required evidence.

For an inspection, select the condition you observe and enter the measurements. Describe the finding clearly and add a recommended action when needed. Your selected result may require additional information.

Attach a photo directly to the Work Step. Use the image editor to highlight the area that needs attention, then save. Clear evidence helps the advisor explain your findings to the customer.

Complete the required details and evidence, then check the step’s saved status. Some inspection results complete the step immediately; others need additional information before you can finish.

Once repair work is approved, open the repair Job. Review its instructions, parts, and labor information. Follow the Work Steps and capture the required details and before or after photos.

Before finishing, check that the required steps and evidence are complete. Review your entries, then mark the Job complete when the work is done.

The advisor can now review your findings and completed work to prepare the customer’s reports and invoice.

AI-generated narration: OpenAI gpt-4o-mini-tts, voice Cedar.