Privacy Policy

1. Introduction

FlameTech Solutions is operated by FlameTech Consulting Inc. ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform ("Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and password
• Business Data: Customer information, work orders, invoices, inventory data, and other business records
• Payment Information: Billing address and payment method details (processed securely by our payment providers)
• Communications: Feedback, support requests, and other correspondence

2.2 Information Collected Automatically

When you use the Service, we automatically collect:

• Usage Data: Features used, actions taken, time spent, and frequency of use
• Device Information: Hardware model, operating system, browser type, and mobile network information
• Log Data: IP address, access times, pages viewed, and system activity
• Cookies and Tracking: Session cookies, preferences, and authentication tokens

2.3 Product Improvement Data

We also collect:

• Detailed error logs and crash reports
• Performance metrics and response times
• Feature usage patterns and workflows
• User interface interactions and click patterns
• Product feedback and survey responses

3. How We Use Your Information

We use the collected information for:

3.1 Service Provision

• Creating and managing your account
• Providing the field service management features
• Processing transactions and sending related information
• Responding to your requests and support needs

3.2 Service Improvement

• Analyzing usage patterns to improve features
• Debugging and fixing technical issues
• Developing new features and services
• Conducting research and analysis

3.3 Communications

• Sending service-related notices and updates
• Providing customer support
• Marketing communications (with your consent)
• Product updates and feedback requests

3.4 Legal and Security

• Complying with legal obligations
• Protecting against fraudulent or illegal activity
• Enforcing our terms and policies
• Protecting our rights and property

4. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information in these circumstances:

4.1 Service Providers

We share information with third-party vendors who help us provide the Service:

• Cloud hosting providers (AWS)
• Payment processor (Stripe)
• Email service providers
• Analytics providers
• Customer support tools

4.2 Legal Requirements

We may disclose information if required to:

• Comply with legal obligations or court orders
• Respond to lawful requests by public authorities
• Protect and defend our rights or property
• Prevent or investigate wrongdoing
• Protect the safety of users or the public

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.4 Consent

We may share your information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Conduct legitimate business purposes

Ending promotional enrollment does not by itself delete stored media. Information, including stored media, remains subject to this retention policy, account status, legal obligations, and the Terms of Service.

7. Your Rights and Choices

7.1 Access and Update

You can access and update your account information through the Service settings.

7.2 Data Portability

You may request a copy of your data in a structured, commonly used format.

7.3 Deletion

You may request deletion of your account and associated data, subject to legal retention requirements.

7.4 Marketing Communications

You can opt-out of marketing emails using the unsubscribe link in any marketing message.

7.5 Cookies

You can control cookies through your browser settings, though some Service features may not function properly.

7.6 Do Not Track

We do not currently respond to Do Not Track browser signals.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using the Service, you consent to such transfers.

We use appropriate safeguards for international transfers, including standard contractual clauses and data processing agreements.

9. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at support@flametech-solutions.com.

11. European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Our legal basis for processing includes consent, contract performance, legal obligations, and legitimate interests.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending you an email notification
• Providing notice through the Service

Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions about this Privacy Policy or our data practices, contact us at:

FlameTech Solutions
Operated by FlameTech Consulting Inc.
Email: support@flametech-solutions.com
Website: https://flametech-solutions.com

You may also have the right to complain to a data protection authority about our collection and use of your personal information.