Delete Your FlameTech Account

This page explains how to delete an account in FlameTech, the shop management app published by FlameTech Consulting Inc. on Google Play and the App Store, and what happens to your data.

1. Delete your shop account in the app

The shop owner can delete the shop's account and all of its data at any time:

1. Sign in to the FlameTech app or app.flametech-solutions.com as the shop owner.
2. Open Store management, then Settings.
3. In Danger zone, select Delete account.
4. Read the warning and confirm with Delete my account. You are signed out.

2. Request deletion by email

If you cannot sign in, or you are a staff member or a shop's customer and want your own account or information removed, email support@flametech-solutions.com from the email address on the account, with the subject "Delete my FlameTech account". Include the shop name. We confirm your identity before deleting anything and reply within 30 days.

A shop owner or manager can also deactivate a staff member's access in Store management; email us to have that staff account deleted. Customer information held by a shop is that shop's record; we will forward your request to the shop and delete it on their instruction or as required by law.

3. What is deleted

When a shop account is deleted, access for every user of that shop ends immediately. After 30 days, the following are permanently deleted:

• The shop's account, locations, settings and staff sign-ins
• Customers, vehicles and other assets, and their contact details
• Work orders, jobs, inspection records, quotes, invoices and payment records
• Photos, videos and documents uploaded to FlameTech
• Service history, reminders, notes and messages stored in FlameTech

4. What is kept, and for how long

• Encrypted backups: copies in our database and file backups expire on a rolling schedule within 35 days after permanent deletion.
• Payment providers: card payments processed by Stripe are kept by Stripe under its own policies and legal obligations.
• Accounting systems you connected: customers, invoices and payments already synced to your QuickBooks Online company stay there; delete them in QuickBooks.
• Legal requirements: we keep information only where the law requires it, and only for as long as it requires.

5. Contact

FlameTech Solutions
Operated by FlameTech Consulting Inc.
Mail: PO Box 152, Bloomingdale, IL 60108-0152
Phone: (708) 697-8681
Email: support@flametech-solutions.com
Privacy policy: flametech-solutions.com/privacy.html