Contact & support

Let’s help you take the next step.

Ask a product question, get help setting up your shop, or tell us what’s getting in the way.

Email FlameTech

Use this address for product questions, setup help and support. Email is answered within one business day.

Founding shops

Request a 30-minute setup call with the founder. The email asks for your shop name, a contact phone number and three time slots that work for you; the reply is a calendar invitation for one of them.

Request a setup call

A few details help us help you.

Your shop name and the email you use to sign in.
What you were trying to do and what happened.
Your device and browser, plus any error message.
A screenshot with customer details and payment information hidden, if it helps explain the issue.

Please don’t send passwords, verification codes or full payment-card details.

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