Security & your data
Know who has access to your shop’s work.
Team permissions, customer access and thoughtful sharing are part of keeping service information in the right hands.
Access for your team.
FlameTech uses signed-in staff accounts and assigned roles and location access. A team member’s access depends on their assigned role and permissions.
Use individual accounts, choose access appropriate to each person’s work, and review access when someone’s responsibilities change.
Share with the right customer.
Customer-facing quote and invoice links let customers review the information you send them. Check the recipient before sharing, and treat those links as private.
Customers can use the portal to view their service information. Avoid including unnecessary personal information in inspection photos or notes.
Questions about your data.
Our Privacy Policy explains how information is handled. For questions about data access, account deletion or your shop’s requirements, contact us before you get started.
For a security concern, email support@flametech-solutions.com with a description of the issue. Don’t include passwords, access tokens or customer data.